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Industry 10 / 11: FinTech

FinTech: Payment Platform

Every pending transaction, resolved before it becomes a dispute.

3
Solutions Delivered
24/7
Agents Running
0
Transactions Left Pending
24/7
Fraud & Anomaly Monitoring
01 / About

FinTech

Prepaid recharge and bill payment distribution runs on a white-label platform that lets retailers and distributors resell mobile recharge, DTH recharge, data card recharge, postpaid and utility bill payments, and domestic money transfer, aggregating dozens of telecom and utility biller APIs into a single reseller platform. Every one of those billers has its own response format, uptime, and settlement cycle, and a multi-tier network of master distributors, distributors, and retailers runs on wallet-based commissions that need accurate, real-time ledger reconciliation across thousands of small outlets. Transaction failures and timeouts are common in this business, a pending transaction where money is deducted but the recharge never goes through is one of the most frequent sources of retailer disputes, and fraud, wallet abuse, and KYC compliance stay live concerns given the sheer volume of small, high-frequency transactions flowing through a large distributed retailer base. Integration with BBPS and UPI-based collections keeps deepening as India's digital payment infrastructure matures, retailers now expect mobile-app dashboards and real-time commission tracking rather than a desktop portal, and platforms are expanding into adjacent services like AEPS cash withdrawal, insurance, and loan referrals to lift revenue per outlet. Underneath all of it sits a platform that has to stay up near 24/7, since retailers depend on it for their daily income.

02 / Built

What We Built

FinTech Reconciliation

Automated Transaction Reconciliation Engine

Matches ambiguous, pending, or failed transactions against biller API responses and bank settlement records, auto-resolving most disputes instead of routing them through manual back-office review.

FinTech Risk

Retailer Wallet Fraud & Anomaly Detection

Monitors transaction patterns across the retailer network to flag unusual activity, a compromised account or an abnormal transaction burst, early rather than after the fact.

FinTech Support

AI Retailer Support Assistant

Handles routine retailer queries, transaction status, commission questions, KYC issues, over chat or WhatsApp instead of tying up a call center.

03 / Benefits

What You Gain

01

Time Saved

Manual back-office investigation→Auto-resolved reconciliation
02

Costs Reduced

Losses grow before detection→Flagged in real time
03

Operational Efficiency

Every query hits a live agent→AI-handled routine queries
04

Automation

Manual dispute review→Most disputes auto-resolved
05

Data Tracking

Fraud caught after the fact→Continuous pattern monitoring
06

Customer Experience

Retailers wait on a call center→Instant chat/WhatsApp answers
04 / AI at Work

Where Automation Fits

AI agents change what's possible in payment aggregation because they can match an ambiguous or failed transaction against biller and bank records far faster than a manual reviewer, resolving most disputes without a human ever touching the case. The same continuous attention applies to fraud: an agent watching wallet transaction patterns across thousands of retailers can flag suspicious activity in real time, instead of waiting for an after-the-fact audit to catch it.

The same automation reaches onboarding and the back office. AI-based document checks can speed up retailer KYC renewals, commission splits across multi-tier distributor structures can be calculated automatically with discrepancies flagged for review, and liquidity forecasting can predict how much settlement float is needed with billers based on transaction trends. Predictive models can also flag retailers showing early signs of reduced activity, so the business can re-engage them before they churn, running quietly across a retailer network that never really stops transacting.

Ready When You Are

Let's resolve disputes before your retailers ever see them.

30 minutes, no deck. We'll map your transaction flow and show you where automation fits.

Get a Free Consultation